Here When You Need Us.
CLIENT CENTER
Need help with your current insurance? Whether you're requesting a policy change, looking for documents, dealing with a claim, or simply have a question, our team is here to help.
We're continuing to expand our online client-service tools to make requesting assistance from Patterson Collective even easier.
How Can We Help?
Request a Policy Change
Need to update a vehicle, driver, address, coverage, mortgagee, lienholder, or other policy information? Send our team a request and we'll follow up with you.
Submitting a request does not change or bind coverage. No policy change is effective until it has been reviewed and confirmed by Patterson Collective and/or the applicable insurance carrier.
Request Insurance Documents
Need a declaration page, insurance ID card, evidence of insurance, policy document, or another available document? Let our team know what you're looking for.
Certificate of Insurance
Business clients who need a certificate of insurance can send our team a request along with the certificate-holder information and requirements.
Claims Assistance
Have a claim or aren't sure where to start? Patterson Collective can help you understand the reporting process and assist with communication when appropriate.
Billing & Payment Help
Have a billing question, need payment information, or help reaching your carrier? Our team can help point you in the right direction.
Need Help Reaching Your Insurance Carrier?
Whether you need help with billing, a payment, a claim, or another carrier-specific question, our team can help point you in the right direction. Contact Patterson Collective and we'll help you identify the appropriate next step or provide the carrier contact information you need.
If you need to report a claim outside of our normal business hours, you can also find your insurance carrier's claims information on your policy documents, insurance card, or the carrier's official website.
Need to Send Us Something?
If our team has requested a declaration page, current policy, renewal document, quote, certificate information, or another insurance document, you can send it to our team.
Please do not send Social Security numbers, payment information, passwords, or other highly sensitive personal or financial information through standard email or general website forms. If sensitive information is needed, our team will provide instructions.
Important Coverage Notice
Requests submitted through this website, email, voicemail, text message, or other communication do not automatically bind, add, remove, or modify insurance coverage. Coverage changes are not effective until they have been reviewed and confirmed by Patterson Collective Insurance Agency and/or the applicable insurance carrier.
Can't Find What You Need?
That's okay. Insurance questions and service needs don't always fit neatly into a form. Contact our team and we'll help determine the appropriate next step.
We're Continuing to Improve the Client Experience
We're building additional online service tools and resources to make working with Patterson Collective even easier. As new options become available, you'll find them here in the Client Center.